1. Company Information (Legal Name)

These Terms of Service (“Terms”) are an agreement between you (“you”, “Customer”) and Simplifi Studio (“Simplifi Studio”, “Simplifi”, “we”, “us”, “our”), the provider and licensor of the Simplifi software service.

• Business name: Simplifi Studio
• Registered address: San Fernando, Pampanga, Philippines
• Email: support@simplifi.studio
• Legal notices: legal@simplifi.studio
• Phone: 045-961-0548

2. Acceptance of Terms

By accessing or using Simplifi’s website, applications, or services (collectively, the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

3. Description of Service

Simplifi is a software-as-a-service platform for creative businesses (e.g., photographers, event planners, creative agencies) that may include features such as bookings, invoicing, client tracking, reporting, and related functionality.

4. Accounts and Registration

To use certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

5. Human-Driven Services (Confirmation)

The core Service is a self-serve software product delivered digitally.

Human-driven services involved:

• Customer support: Yes (human support may respond to inquiries and troubleshoot issues).
• Professional services: We may offer optional onboarding, setup help, training, migration, or consultation if you request it. If offered, professional services will be described in a separate written scope/order (and may be subject to additional terms).

6. Billing, Payments, and Merchant of Record

6.1 Payment processing and merchant of record

Payments for paid plans and other purchases made through the Service are processed using one or more third-party payment processors and/or payment platforms that we integrate with from time to time (“Payment Processors”). The available Payment Processors may change, and the options available to you may depend on your location, currency, and the type of purchase.
Depending on the Payment Processor and checkout method:

• Simplifi Studio may be the merchant of record; or
• the Payment Processor (or its applicable group company/authorized reseller) may be the merchant of record.

If a Payment Processor (or authorized reseller) is the merchant of record, then your payment transaction (including checkout, receipts/invoices, taxes/VAT if applicable, and dispute handling) may also be governed by that Payment Processor’s applicable buyer terms and policies. Regardless of who is the merchant of record, the Simplifi software service (“Product”) is licensed/provided to you by Simplifi Studio as the Supplier/licensor, and your use of the Product remains governed by these Terms.

6.2 Pricing, Taxes, and Renewals

(a) Pricing, billing frequency, plan inclusions, and any applicable taxes/fees are displayed at checkout and/or in your account before you confirm payment.

(b) Subscriptions renew automatically unless cancelled before the renewal date. You authorize Simplifi Studio and/or the applicable merchant of record/Payment Processor to charge your selected payment method on each renewal until you cancel.

(c) Simplifi Studio and/or the applicable Payment Processor/merchant of record may calculate, collect, and remit applicable taxes based on your location and other transaction details, where required.

6.3 Payment methods and changes

We may add, remove, or change supported payment methods at any time. You are responsible for maintaining a valid payment method and ensuring your billing details are accurate.

6.4 Cancellation

You can cancel a subscription at any time:

(a) via your Simplifi account (where available), or

(b) by following the cancellation instructions in your receipt/invoice, or

(c) by contacting our support team at support@simplifi.studio

Unless otherwise stated at checkout, cancellation takes effect at the end of the current billing period.

7. Refund Policy (Paddle)

7.1 How refunds work

Refund requests are handled according to (a) the refund policy presented at checkout (if any), and (b) the policies/terms of the applicable Payment Processor or merchant of record, where relevant. Unless required by law or explicitly stated at checkout, refunds are not guaranteed and may be reviewed on a case-by-case basis. We may refuse refund requests where there is evidence of fraud, refund abuse, or other manipulative behavior. This does not affect your statutory consumer rights.

7.2 How to request a refund

To request a refund, contact support@simplifi.studio and include:

• the account email,
• the receipt/invoice or transaction reference,
• the date and amount of the purchase, and
• the reason for the request.

If your purchase was processed by a third-party Payment Processor/merchant of record, you may also be required to submit or verify the request through that provider’s refund/dispute flow. We may coordinate with the provider as needed.

8. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service or servers
• Resell, sublicense, rent, or provide access to the Service to third parties except as expressly permitted by your plan or in writing by Simplifi Studio.
• Reverse engineer, decompile, or disassemble our software

9. Customer Data and Privacy

9.1 Your Data

You retain ownership of content and information you submit to the Service (“Customer Data”). You grant us the right to process Customer Data only as needed to provide, secure, and improve the Service.

9.2 Privacy

Our collection and use of personal data is described in our Privacy Policy

10. Intellectual Property Rights

All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our services without our prior written consent.

11. Service Availability and Changes

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may update, modify, or discontinue parts of the Service, and we may perform maintenance that affects availability.

12. Termination

We may suspend or terminate access if you materially breach these Terms, misuse the Service, or where required for security/legal reasons.

You may stop using the Service at any time. Upon termination/expiration, your access may end and your data may be handled according to our retention/deletion practices described in our Privacy Policy and/or within the product.

13. Disclaimers

The Service is provided “as is” and “as available.” To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the extent permitted by law, Simplifi Studio will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from or related to your use of the Service.

15. Governing Law

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict of law rules. Venue for disputes will be the courts of San Fernando City, Pampanga, Philippines, unless mandatory consumer protection laws require otherwise.

16. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance.

17. Contact Information

If you have any questions about these Terms of Service, please contact us at: